Nowadays it's hard to determine which printer repair company is the best fit for you and your business. You may find yourself asking, how can I trust I'm getting a good deal? How do I know if the service repairman is doing his job right? How can I be confident that my printers won't break down in the future? Below is a short list to help you find the best printer repair service provider for your business.
They offer a Money-Back Guarantee.
Anyone can just “fix” your printer and hand it back to you. The problem is - how do you know if it was fixed properly? How can you be sure it won’t cause you any more problems in the future? Few companies out there are confident enough to offer a full money-back guarantee, so if you want to be sure that you’re getting the best service for the best price, ask your managed service provider about their warranty, return, and repair policies.
They charge an hourly rate instead of a per printer rate.
Some providers charge for each printer repaired instead of per hour spent at your office. You can easily be scammed this way! Your printer may only need a quick and easy cleanup, but you could possibly be charged for a full repair.
The best providers charge an hourly rate. It’s a method that keeps you – the customer – in mind since it is more flexible, more efficient, and usually more cost effective. This way you be certain that you’re paying the right price for a repair that takes only 15 minutes. Also, the technician is not restricted to only looking at one of your printers and can look at however many you want in whatever time span you want. In short, you can be confident you’re getting what you’re paying for.
They put the customer first.
Response time and customer service is key. As a business, you can’t afford to have your printers down for a few days waiting for a repairman to show up. You also can’t be waiting around on a busy phone line for hours only to receive below-par customer support and help. If you contact a printer repair service provider and they are prompt, proactive, and helpful, then you can be sure that they’re the best one you should hire for all your printer repair needs.
Here at A M Exclusive, our goal is to provide you with reliable technology solutions that will make your organization more efficient. You can trust us because we've been repairing HP Printers in the NYC Area since they were invented, and all of our repairs are backed by our 100% Money Back Guarantee as part of our Smart Service Doctrine. We honor honesty and integrity above all, so if you need your laser printer repaired for any reason, you can be sure to count on us.